Frequently Asked Questions

Get answers to common questions about Buy a Gift Card.

Visit www.esspa.shop to select eGift amounts or packages, add a personal message, and complete purchase. You can print instantly or email the eGift directly to the recipient for immediate delivery or future redemption.

Yes. Gift cards are valid for all spa services, including facials, massages, and hair treatments. They may also be applied to retail products. Appointment availability and any price differences or upgrades should be confirmed at booking.

Gift card expiration follows our terms — typically 12 months from issuance unless stated otherwise. Check the eGift email or printed voucher for exact expiry and terms, or contact our salon for clarification.

Yes. During checkout you can add a recipient name, custom message, and choose delivery method. Personalized eGifts include sender details and any special instructions for a thoughtful presentation. Contact us for help with wording or gift suggestions.

Recipients should contact the salon or use the appointment link provided with the eGift to reschedule or modify services. Changes are subject to availability and our cancellation/rescheduling policy; fees may apply for late changes.

Yes. We offer printed gift cards and certificates in-salon. For instant needs, purchase an eGift online at www.esspa.shop to print immediately or email to the recipient. Call reception for physical card pickup arrangements.