Frequently Asked Questions

Get answers to common questions about Couples Delight Experience.

The Couples Delight Experience includes check-in, champagne in plush robes, customized ESSpa Facials with optional LED upgrades, individual 60-minute Swedish massages, a Lowdown Foot Treatment, and relaxation time. Our team coordinates timing for a seamless, pampering day for both guests.

Yes — whenever possible we schedule matching therapists and simultaneous treatments for couples. Request this when booking and we’ll do our best to accommodate. Specific therapist requests and availability are subject to scheduling; early reservations increase the likelihood of preferred arrangements.

LED AntiAging targets collagen production and is ideal for maturing or sun-damaged skin; AntiAcne LED reduces inflammation and bacteria for acne-prone complexions. Our estheticians recommend the best upgrade after a quick skin assessment during your ESSpa Facial.

The full experience typically lasts about four hours, allowing time for arrival, robes and champagne, LED or facial upgrades, individual massages, foot treatments, and quiet relaxation. Exact duration depends on upgrade selection and scheduling.

Yes, sparkling champagne and light refreshments are provided to enhance your pampering experience. Please inform us of any dietary restrictions, allergies, or non-alcohol preferences when booking so we can accommodate your needs.

We request at least 24 hours’ notice for cancellations or rescheduling to avoid fees. For large parties or holiday bookings, longer notice may be required. Contact our reservations team promptly; deposit or prepayment policies may apply to secure bookings.