Frequently Asked Questions

Get answers to common questions about EXtraordinary Package.

The EXtraordinary Package includes private round-trip car service, unlimited spa treatments between 10am and 5pm, a made-to-order champagne luncheon, a complimentary spa gift, and an ESSpa Kozmetika skincare product sampler pack.

Call our spa reservation line or book online to reserve the EXtraordinary Package. We recommend booking at least two weeks in advance for preferred dates and vehicle availability. Please provide recipient name, special requests, and dietary restrictions when booking.

Yes. We tailor treatments, dining, and transportation to accommodate mobility limitations, allergies, or dietary preferences. Please notify us at booking so we can arrange accessible treatment rooms, alternative menu items, and any necessary therapist accommodations.

The unlimited treatments window runs from 10:00 AM to 5:00 PM. Guests may schedule multiple services within that period; treatments are subject to therapist availability and realistic time considerations to ensure a relaxing, unhurried experience.

Yes. Private car service is included for round-trip transport to and from our spa. Drivers will confirm pick-up time during booking, arrive punctually, and assist with luggage or mobility needs. Please provide exact pickup address and preferred time in advance.

We require 72 hours notice to cancel or reschedule without penalty. Cancellations within 72 hours may incur fees or partial forfeiture. Gift vouchers are valid for one year; contact us to transfer dates or update recipient details for a seamless experience.